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Terms Of Use

Terms And Conditions

We are committed to ensuring your satisfaction with every order on MyKhaana (services include MyKhaana.in website and ‘MyKhaana’ application on Google Play and iOS App Store collectively called ‘the Site’ or ‘MyKhaana’). Please refer the terms and conditions of usage.

Introduction

Welcome to MyKhaana, brought to you by Happy Food Technologies Pvt Ltd. In using the MyKhaana service, of Happy Food Technologies Pvt Ltd, you are deemed to have accepted the terms and conditions listed below. All products/services and information displayed on MyKhaana constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. MyKhaana reserves the right to accept or reject your offer. Our acceptance of your order via push-notification will take place upon receipt of the order(s) by MyKhaana upon which order ID will be generated and notified to you on the application window. No act or omission of MyKhaana prior to the order acceptance will constitute acceptance of your offer.

Membership Eligibility

Use of MyKhaana is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption the sale or purchase of which to/by minors are strictly prohibited.

MyKhaana reserves the right to terminate your membership and refuse to provide you with access to the Site if MyKhaana discovers that you are under the age of 18 years. The Site is not available to persons whose membership has been suspended or terminated by MyKhaana for any reason whatsoever. If you are registering as a business entity, you represent that you have the authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. MyKhaana makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Site from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. MyKhaana will deliver the products only within specified limits in India and will not be liable for any claims relating to any products ordered from outside India or outside the specified limits.

Except where additional terms and conditions are provided which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of MyKhaana you agree to be bound by the Terms and Conditions.

Account and Registration Obligations

If you use MyKhaana, you shall be responsible for maintaining the confidentiality of your User ID and Password and you shall be responsible for all activities that occur under your User ID and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or MyKhaana has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with the Terms of Use, MyKhaana has the right to indefinitely suspend or terminate or block access of your membership with MyKhaana.

You also agree to:

  • 1. Provide true, accurate, current and complete information about yourself as prompted by MyKhaana registration form (such information being the "Registration Data"). All the information which compulsorily needs to be filled are marked in asterix (*) sign.
  • 2. Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if MyKhaana has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, MyKhaana has the right to indefinitely suspend or terminate your membership and refuse to provide you with access to MyKhaana services.

Pricing Information

While MyKhaana strives to provide accurate product and pricing information, pricing or typographical errors may occur. MyKhaana cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, MyKhaana shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mis-priced, MyKhaana may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the order has been accepted, MyKhaana will have the right to modify the price of the product and contact you for further instructions using the e-mail address / phone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that MyKhaana accepts your order the same shall be debited to your credit card / payment account and duly notified to you by email that the payment has been processed. The payment may be processed prior to dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card / payment account.

Prices and availability are subject to change without notice. There may be shipping charges that would be applicable depending on the order location and shall be notified to you before or after making the payment towards the order.

Third Party Products & Services

You understand and agree that there may be certain products & services, which will be sold on MyKhaana by third party sellers ('Sellers'). MyKhaana may not be able to control the transactions or the acts and omissions of the Sellers in such transactions. When you buy such products from Sellers on the Site the following additional terms and conditions will become applicable:

All other terms and conditions of this User Agreement are applicable to such transactions. MyKhaana will not be responsible for the products & services sold on the site by third party Seller/s.

Credit/Debit Card Details

You agree, understand and confirm that the credit/debit card details provided by you for availing of services on MyKhaana will be correct and accurate and you shall not use the credit/debit card which is not lawfully owned by you, i.e. in a credit/debit card transaction, you must use your own credit/debit card. You further agree and undertake to provide the correct and valid credit/debit card details to MyKhaana. Further the said information will not be utilised and shared by MyKhaana with any of the third parties unless required for fraud verifications or by law, regulation or court order. MyKhaana will not be liable for any credit card / payment fraud. The liability for use of a card / wallet fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

Cancellation & Refunds

Once the order is placed, it cannot be cancelled and will not be eligible for refund unless the order is cancelled within 5 minutes of placement. Only such orders cancelled within 5 minutes of order placement will be eligible for a 100% refund, any orders cancelled after 5 minutes of placement are not eligible for refund.

Eligible refunds will be processed within 7 days of cancellation and will reflect in customer bank account within 2-3 days of processing.

Fraudulent /Declined Transactions

MyKhaana reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using MyKhaana fraudulently and reserves the right to deny refund against orders placed with malafide intentions. MyKhaana reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Electronic Communications

When you visit the Site or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You also agree to:

  • 1. That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by MyKhaana for redelivery shall be claimed from you.
  • 2. That you will use the services provided by MyKhaana, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using the Site and transacting on the Site.
  • 3. You will provide authentic and true information in all instances where such information is requested of you. MyKhaana reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), MyKhaana has the right in its sole discretion to reject the registration and debar you from using the Services of MyKhaana and / or other affiliated websites without prior intimation whatsoever. That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site
  • 4. That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • 5. That before placing an order you will check the delivery address location and product description carefully. By placing an order for a product you agree to be bound by the conditions of sale.

You may not use the Site for any of the following purposes:

  • 1. Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
  • 2. Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
  • 3. Gaining unauthorised access to other computer systems.
  • 4. Interfering with any other person's use or enjoyment of the Site.
  • 5. Breaching any applicable laws;
  • 6. Interfering or disrupting networks or web sites connected to the Site.
  • 7. Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
  • 8. Transaction or publishing any information harmful for the harmony /illegal campaigning or the peace and tranquility of society.

MyKhaana.in reserves full right to take appropriate action against you, for violating the above mentioned rules and regulations.

Images

All images displayed on the website / application should be considered indicative only.

Modification of Terms & Conditions of Service

MyKhaana may at any time update the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on MyKhaana. You should regularly review the Terms & Conditions on MyKhaana. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Mumbai, Maharashtra shall have exclusive jurisdiction in any proceedings arising out of this agreement.

Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by Happy Food Technologies Pvt Ltd and his/her decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Mumbai. The language of Arbitration shall be English. The High Court of judicature at Mumbai alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to MyKhaana on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain MyKhaana property. Such disclosure, submission or offer of any Comments shall constitute an assignment to MyKhaana of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, MyKhaana owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. MyKhaana will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. MyKhaana is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

MyKhaana does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant MyKhaana the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify MyKhaana and its affiliates for all claims resulting from any Comments you submit. MyKhaana and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

MyKhaana and its sellers, suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of MyKhaana or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to MyKhaana. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of MyKhaana. You may not modify, distribute or re-post anything on this website for any purpose. The MyKhaana names and and all related product and service names, design marks and slogans are the trademarks or service marks of Praxis Home Retail Ltd. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply MyKhaana endorsement, sponsorship or recommendation of the third party, information, product or service. MyKhaana is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the Contents) are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of MyKhaana or its suppliers and protected by Indian and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by MyKhaana ,one of its affiliates or by third parties who have licensed their materials to MyKhaana and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Site is the exclusive property of MyKhaana and is also protected by Indian and International copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, MyKhaana and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless MyKhaana, its employees, partners, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to MyKhaana or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or MyKhaana. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. MyKhaana may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to MyKhaana. Upon any termination of the User Agreement by either you or MyKhaana, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. MyKhaana may store user information of terminated users on MyKhaana for minimum period of three years. MyKhaana's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Site or affect any liability that may have arisen under the User Agreement.

Limitation of Liability and Disclaimers

The Site is provided without any warranties or guarantees and in an "As Is" condition. You must bear the risks associated with the use of the Site, services and products sold from the Site.

The Site may provide content from other Internet sites or third party sellers or resources and while MyKhaana tries to ensure that material and services included on the Site are correct, reputable and of high quality, it cannot accept responsibility if this is not the case. MyKhaana will not be responsible for any errors or omissions or for the results obtained from the use of such material, services or information or for any technical problems you may experience with the Site.

To the fullest extent permitted under applicable law, MyKhaana or its suppliers shall not be liable for any indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Site, its services or this User Agreement.

Without prejudice to the generality of the section above, the total liability of MyKhaana to you for all liabilities arising out of this User Agreement be it in tort or contract is limited to the value of the product ordered by you. MyKhaana, its associates and technology partners make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Site or that the operation of the Site will be error free and/or uninterrupted. Consequently, MyKhaana assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Site; and/or any interruption or errors in the operation of the Site; and/or services or products purchased from the Site.

Site Security

You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, "flooding," "spamming," "mailbombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. MyKhaana will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from MyKhaana on this Site and other than generally available third party web browsers (e.g., Microsoft Explorer).

Entire Agreement If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue to be in effect. Unless otherwise specified herein, this agreement constitutes the entire agreement between you and MyKhaana with respect to the MyKhaana sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and MyKhaana with respect to the MyKhaana sites/services. MyKhaana failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.